Jun 26, 2009 8
Is Retail Management Really That Bad?
I read this excerpt from the article Why Retail Management Sucks the other day and my eyes were opened:
At 8:20 you finally get back to receiving. Luckily it is the Pepsi Vendor who you are good friends with. You are thinking you finally have a minute to relax and shoot the shit with a friend when you hear, “return at register 1.” You make your way to register one and the customer explains to you that the .25 coupon was not rung up correctly. Unfortunately, your corporation has made it impossible to do a refund without canceling out the entire transaction. You explain this to the customer and she asks “isn’t there an easier way?” Yes, there is; take the quarter and stick it up your ass! Instead, you ring up all 22 items she bought again and make sure to ring up the .25 coupon at the end. It takes ten minutes for her to save .25, but I am sure it was worth it.
For much more, make sure to read the entire article at Subprime Blogger. The question I am posing today is “is retail management really this bad or is this embellished? Any of you who have worked in retail in any capacity are encourged to comment. I would like to hear from those of you who have to deal with the public every single day.